Terms & Conditions
Welcome to our Terms & Conditions – Please read carefully.
- Vessel Safety
- Wheelchairs & Disabilities
- Departure Points
- Weather
- Infants
- Discounts
- Reservations and Cancellations
- Insurance
- Alterations
- Prices
- Extras
- Use of personal data
- Gift Vouchers
Vessel Safety
Our vessels are fitted with the very latest safety equipment and all of our crew members are fully trained and qualified to meet the requirements of Marine Safety Regulations. CCTV is onboard for passenger, crew and vessels safety.
Wheelchairs & Disabilities
The Forth Belle and Queensferry Belle have a special wheelchair ramp which can be used at certain tide heights. The wheelchair ramp is only suitable for standard wheelchair access. For other types of wheelchairs please give us a call.
The wheelchair ramp accesses the rear deck and outside seating only. This is the only area of the Forth Belle or Queensferry Belle accessible to wheelchairs. Certain tide heights allow easier access to the boat (not as steep an incline on the gangway). They are safer and more comfortable for wheelchair users. Please check our timetable for the wheelchair symbol for suitable days and times for when we can use the wheelchair ramp.
Access to Inchcolm Island is not suitable for wheelchair users or those customers with mobility issues.
Disabled Toilets – There are no disabled toilets on our vessels, although people with limited mobility do use the toilets on board.
Disabled Parking -There is limited disabled parking at Hawes Pier and Port Edgar Marina. Forth Boat Tours is not responsible for parking at these locations.
Registered Carers
Forth Boat Tours operates one Registered Carer free with every full paying disabled adult/concession/child (aged 5 to 15) who book directly with Forth Boat Tours. We will ask for proof of carer identification and disability registration. We recognise that some disabled visitors may need help to visit our sites and we offer free entry for accompanying carers, these can be added after making your booking for the full paying passenger by emailing info@forthtours.com with your booking reference. Anyone wishing to join us as a carer will be required to bring their carer registration or identification and one of the below items of documentation.
- Attendance allowance or Carer’s Allowance letter of award
- One Scotland Card or Plus One Card
- Access card (sometimes referred to as the Credibility Card or a Nimbus Card)
Hidden Disabilities
Forth Boat Tours welcome customers with all disabilities. We try to accommodate those customers with hidden disabilities as much as we can however; our vessels are a very popular visitor attraction that can get very busy and noisy without our being able to predict when this will happen. We advise any customer with sensory needs to bring the relevant aids to allow them to enjoy the tour.
Departure Points
All Three Bridges and Three Bridges & Inchcolm Island sailings depart from Hawes Pier, South Queensferry unless otherwise stated in our timetable.
Blackness Castle Cruise departs from Port Edgar Marina, South Queensferry, unless otherwise stated in our timetable.
Weather Conditions
All tours and cruises are subject to weather conditions at the time of sailing. In the event of bad weather please telephone our information line on 0131 331 3030 for details and revisions to published sailing times.
Infants and Children
All of our cruises – Children under 16 years of age must be accompanied by an adult at all times whilst onboard. Family ticket is for 2 adults and 3 children aged 5 to 15.
Third-Party Discount Offers
Discounts including money off vouchers may not be used in conjunction with any other Forth Boat Tours offer or promotion. Only one discount is offered per-person/ticket. 2 for 1 discount ticket offers apply to our 90 minute Sightseeing Cruises and are not exchangeable for cash.
Reservations & Cancellations
Forth Boat Tours reserves the right to cancel any cruise where the minimum number of passengers is not reached. All tours and cruises are subject to weather conditions at the time of sailing. The skippers decision is final. In the event of a cruise cancellation an alternative sailing date and time will be offered within the dates of the offer. We cannot offer a refund. Passengers who cancel their booking within 72 hours of their original booking, there is no refund. Passengers who cancel a rescheduled booking, there is no refund. All cancellations must be received in writing to info@forthtours.com. Telephone cancellations are not accepted. The boat is scheduled to depart at the stated time. No refund will be made to passengers who miss their sailing time. Children age 5 to 15 must be accompanied by a full paying adult.
10% OFF All Cruise Tickets – Discount is already applied at online check-out and applies to cruise tickets only. Discount applies to online bookings only. Offer is subject to availability and can be withdrawn at anytime. Discount does apply to Combo Tickets, Special Event tickets or any add-on products including Afternoon Tea, Cream Tea, Inchcolm Landing Passes.
Special Events
Fish ‘n’ Chip Cruise – Tickets for Special Events, must be paid for at the time of booking and are non-refundable. Boarding generally commences approximately 15 minutes prior to the departure time of the cruise and we would therefore recommend that you arrive no later than 15 minutes prior to the departure time for your cruise. We cannot wait for late arrivals and cannot accept any responsibility if you miss your cruise for any reason. You will not be entitled to a refund or a transfer of your booking if you miss your booked cruise. Fish ‘n’ Chip Friday Cruise – We cannot provide dietary alternatives on our Fish and Chip Friday Cruise, if you have severe allergies please note that the fish and chips are cooked and prepared in the same building and therefore, we cannot guarantee there will be no cross-contamination. If the minimum numbers of 20 are not met this cruise will not sail. Boogie on the Boat – Tickets for Special Events, must be paid for at the time of booking and are non-refundable. Boarding generally commences approximately 15 minutes prior to the departure time of the cruise and we would therefore recommend that you arrive no later than 15 minutes prior to the departure time for your cruise. We cannot wait for late arrivals and cannot accept any responsibility if you miss your cruise for any reason. You will not be entitled to a refund or a transfer of your booking if you miss your booked cruise. You are not permitted to bring your own alcohol on the boat, only drinks purchased from the on-board bar maybe consumed during a trip, including soft drinks. Anyone believed to be under the influence of alcohol or drugs will not be permitted to board the vessel. Tickets are named and non transferable. ID is required to gain entry. Bags will be searched. If the minimum numbers of 60 are not met this cruise will not sail. Over 21 only. Proof of age may be required. Other terms & conditions apply see website for details.
Insurance
Forth Boat Tours maintain insurance meeting all statutory requirements, however, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance.
Alterations
Forth Boat Tours reserves the right to alter cruise itineraries due to weather conditions or other such extenuating circumstances.
Prices
Our published prices are updated accordingly within our online booking system for advance booking.
See a seal or sail again for free – This only applies to our Three Bridges & Three Bridges Inchcolm Island Cruise. Passengers should indicate to the crew on board on the day and during the cruise that they have not seen a seal.
Joint Tickets
All Joint tickets are non-refundable, cannot be exchanged for another product and must be used by the expiry date.
The Three Bridges cruise (included in your joint ticket) can be redeemed seven days 1 April to 31 October or weekends only 1 Nov to 31 March. All cruises are subject to availability and other Terms & Conditions apply.
The Forth Valley Pass includes a Three Bridges Cruise and is valid for 12 months from the date of purchase. The participating partners operate 1 April to 31 October. The ticket can be redeemed between 1 April to 31 October. See the partners websites for opening times and availability. Transport between venues is not included
The Bo’ness & Kinneil Railway Cruise joint ticket includes a Three Bridges Cruise and is valid for 12 months from the date of purchase. The Bo’ness & Kinneil Railway Cruise operates 1 April to 31 October. The cruise ticket can be redeemed between 1 April to 31 October. See the partners website for opening times and availability. Special events are not included in this ticket. Transport between venues is not included.
The Falkirk Wheel joint ticket can be redeemed between 1 January to 31 December and is valid for 12 months from the date of purchase (subject to availability). The ticket includes a Three Bridges Cruise which operates seven days 1 April to 31 October, and weekends only 1 Nov to 31 March. The Falkirk Wheel tour ticket is for an Original Tour only. See the partners website for opening times and availability. Special events are not included in this ticket.Transport between venues is not included
Rosebank Distillery Cruise joint ticket can be redeemed between 1 January to 31 December and is valid for 12 months from the date of purchase (subject to availability). The tickets include a Three Bridges Cruise which operates seven days 1 April to 31 October, and weekends only 1 Nov to 31 March. See the partners website for opening times and availability. Special events are not included in this ticket. Transport between venues is not included
Stirling Old Town Jail joint ticket can be redeemed between 1 January to 31 December and is valid for 12 months from the date of purchase (subject to availability). The tickets include a Three Bridges Cruise which operates seven days 1 April to 31 October, and weekends only 1 Nov to 31 March. See the partners website for opening times and availability. Transport between venues is not included.
Gift Vouchers
All Gift vouchers are non-refundable, cannot be exchanged for another product and must be used by the expiry date.
All cruises are subject to availability and other Terms & Conditions apply.
Gift vouchers purchased for Joint Tickets are valid for the expiry dates shown in Joint Tickets.
All cruises are subject to availability.
Extras
Cafe/bar refreshments, and landing tickets for Inchcolm Island are optional extras and are charged at travellers’ own expense.
Additional Extras such as afternoon teas, cream teas and prosecco, are not included in any of our cruises tickets. Additional Extras must be added to your purchase and will be listed in your booking confirmation. Please note that all afternoon tea and cream tea options must be made with your cruise booking 3 days before you intend to sail. If there are different dietary requirements in your party, book them individually.
Data Protection
Please note that when giving information for the purposes of making your booking, you will be deemed to consent to us holding and using that information to send you details of other products and services we provide or intend to provide that we think may be of interest to you. If you would prefer your information not to be used in that way, please contact us, giving your name and address in writing, by e-mail, or by telephone.
Please refer to our Privacy Policy for further information regarding the use of personal data.
