Terms & Conditions
Welcome to our Terms & Conditions – Please read carefully.
- Vessel Safety
- Departure Points
- Reservations and Cancellations
- Use of personal data
- Gift Vouchers
Our vessels are fitted with the very latest safety equipment and all of our crew members are fully trained and qualified to meet the requirements of Marine Safety Regulations.
Information for disabled passengers
The Forth Belle and Queensferry Belle have a special wheelchair ramp which can be used at certain tide heights. The wheelchair ramp is only suitable for standard wheelchair access. For other types of wheelchairs please give us a call.
The wheelchair ramp accesses the rear deck and entrance to the covered salon. This is the only area of the Forth Belle accessible to wheelchairs.Certain tide heights allow easier access to the boat (not as steep an incline on the gangway). They are safer and more comfortable for wheelchair users. Please check our timetable for disabled users which gives the days and times when we can use the wheelchair ramp.
The Forth Princess is not specifically designed for disabled access; however, a lot of wheelchair users and people with limited mobility do join us on board for our 90 minute sightseeing tours.
There are no disabled toilets on our vessels, although people with limited mobility do use the toilets on board.
There is disabled parking at the promenade, close to the Hawes Pier (approximately 100m from the boat) for departures from Hawes Pier. For departures from Port Edgar Marina, there is ample parking.
Access to Inchcolm Island is not suitable for wheelchair users
Registered Carers, Forth Boat Tours operates one Registered Carer free with every full paying disabled customer. We may ask for proof of carer identification and registration.
We recognise that some disabled visitors may need help to visit our sites and we offer free entry for accompanying carers, these can be added when making your booking. Anyone wishing to join us as a carer will be required to bring one of the below items of documentation and will be asked to show up before boarding.
- What proof is required from a carer?
- Plus One card
- Attendance allowance or Carer’s Allowance letter of award
- One Scotland Card
- Social Services Blue Badge
- Access card (sometimes referred to as the Credibility Card or a Nimbus Card)
All Three Bridges and Three Bridges & Inchcolm Island sailings depart from Hawes Pier, South Queensferry unless otherwise stated in our timetable.
Blackness Castle Cruise departs from Port Edgar Marina, South Queensferry, unless otherwise stated in our timetable.
All tours and cruises are subject to weather conditions at the time of sailing. In the event of bad weather please telephone our information line on 0131 331 3030 for details and revisions to published sailing times.
All of our cruises – Children under 16 years of age must be accompanied by an adult.
Discounts including money off vouchers may not be used in conjunction with any other Forth Boat Tours offer or promotion. Only one discount is offered per-person/ticket. 2 for 1 discount ticket offers apply to our 1-hour Sightseeing Cruises and are not exchangeable for cash.
Forth Boat Tours reserves the right to cancel any cruise where the minimum number of passengers is not reached. All tours and cruises are subject to weather conditions at the time of sailing. The skippers decision is final. In the event of a cruise cancellation an alternative sailing date and time will be offered within the dates of the offer. We cannot offer a refund. Passengers who cancel their booking within 48 hours of their original booking, there is no refund. Passengers who cancel a rescheduled booking, there is no refund. All cancellations must be received in writing to email@example.com. Telephone cancellations are not accepted. The boat is scheduled to depart at the stated time. No refund will be made to passengers who miss their sailing time. Children age 5 to 15 must be accompanied by a full paying adult.
Forth Boat Tours maintain insurance meeting all statutory requirements, however, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance.
Forth Boat Tours reserves the right to alter cruise itineraries due to weather conditions or other such extenuating circumstances.
Our published prices are updated accordingly within our online booking system for advance booking.
See a seal or sail again for free – This only applies to our Three Bridges & Three Bridges Inchcolm Island Cruise. Passengers should indicate to the crew on board on the day and during the cruise that they have not seen a seal.
All Joint tickets are non-refundable, cannot be exchanged for another product and must be used by the expiry date.
The Forth Valley Pass includes a Three Bridges Cruise and is valid for 12 months from the date of purchase. The participating partners operate 1 April to 31 October. The ticket can be redeemed between 1 April to 31 October. See the partners websites for opening times and availability.
The Forth Sea & Train Adventure ticket and the Hopetoun House & Grounds ticket includes a Three Bridges Cruise and is valid for 12 months from the date of purchase. The participating partners operate 1 April to 31 October. The cruise ticket can be redeemed between 1 April to 31 October. See the partners websites for opening times and availability.
The Falkirk Wheel joint ticket can be redeemed between 1 January to 31 December and is valid for 12 months from the date of purchase (subject to availability). The tickets include a Three Bridges Cruise which operates seven days 1 April to 31 October, and weekends only 1 Nov to 31 March.
The Three Bridges cruise (included in your joint ticket) can be redeemed seven days 1 April to 31 October or weekends only 1 Nov to 31 March. All cruises are subject to availability and other Terms & Conditions apply.
All Gift vouchers are non-refundable, cannot be exchanged for another product and must be used by the expiry date.
Gift vouchers purchased for our Three Bridges Cruise, Three Bridges & Inchcolm Island Cruise, Forth Sea & Train Adventure Cruise and Three Bridges & Hopetoun House & Grounds can be redeemed on a cruise between 1 April to 31 October. Those purchased for our Blackness Castle, Three Bridges Cruise are valid from 1 November to 31 October.
Gift Vouchers purchased for our Blackness Castle, Three Bridges Cruise (includes complimentary tea) are valid from date of purchase to date of expiry.
All cruises are subject to availability.
A deposit is required for use of on board binoculars. Cafe/bar refreshments, and landing tickets for Inchcolm Island are optional extras and are charged at travellers’ own expense.
Please note that when giving information for the purposes of making your booking, you will be deemed to consent to us holding and using that information to send you details of other products and services we provide or intend to provide that we think may be of interest to you. If you would prefer your information not to be used in that way, please contact us, giving your name and address in writing, by e-mail, or by telephone.